If you’re being asked for a 6-digit code from an authenticator app, this is just a security step to confirm the student’s identity.
If the code isn’t working, don’t worry — it’s usually one of these simple fixes.
✅ Quick Fix Checklist (Try These First)
1️⃣ Use the Student’s Phone
The phone that scanned the QR code during setup must be the one generating the code.
If you’re using a different phone, the code will not work.
2️⃣ Make Sure Google Authenticator Is Installed
Open the student’s phone and check for:
Google Authenticator
If it was deleted:
- Reinstall it
- Contact support for an MFA reset
- Scan the new QR code
- Keep the app installed
3️⃣ Turn On Automatic Date & Time (Very Important)
Authenticator codes depend on exact time.
If the phone’s clock is off, the code will fail.
iPhone:
Settings → General → Date & Time → Turn ON “Set Automatically”
Android:
Settings → Date & Time → Turn ON Automatic date & time
Then close and reopen the Authenticator app before trying again.
4️⃣ Enter the Code Immediately
The 6-digit code changes every 30 seconds.
Wait for a new code to appear, then enter it right away before it refreshes.
5️⃣ Too Many Attempts?
If several incorrect codes were entered, the account may temporarily lock.
If this happens:
- Stop trying more codes
- Wait a few minutes
- Or contact support
🔄 If You Recently Reset MFA
After a reset:
- Log in to your Drive Smart account
- Scan the new QR code with Google Authenticator
- Enter the new 6-digit code
- Confirm course access
Important:
Do not delete the Authenticator app after setup.
🆘 Still Not Working?
Email us at:
📧 admin@drivesmartdrivingschooltx.com
Please include:
- The exact message shown on screen
- The device being used
- Whether MFA was recently reset
- A screenshot if possible
We’ll help resolve it quickly.